Privacy Policy

Our Privacy Policy was last updated on 11^th August 2026.

This Privacy Policy explains how ("We", "Us" or "Our") collects, uses, stores and protects Your Personal Data when You use the Service. It also explains Your rights under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (GDPR).

We process Personal Data fairly, lawfully and transparently, and only for specified, explicit and legitimate purposes. Where required by law, We will obtain Your consent before processing Your Personal Data, including for non-essential cookies and certain direct marketing activities.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

"Account" means a unique account created for You to access Our Service or parts of Our Service.
"Company" (referred to as "the Company", "We", "Us" or "Our") refers to . The Company is the Data Controller for Personal Data processed in connection with the Service, except where We process data solely on behalf of a customer as a Data Processor.
"Cookies" are small files or similar technologies placed on Your computer, mobile device or other device that store or access information about Your use of the Website.
"Data Controller" means the person or organisation which determines the purposes and means of processing Personal Data.
"Data Processor" means a person or organisation that processes Personal Data on behalf of a Data Controller.
"Data Subject" means an identified or identifiable individual whose Personal Data is processed.
"Device" means any device that can access the Service, such as a computer, mobile phone or tablet.
"Personal Data" means information relating to an identified or identifiable individual, as defined by applicable data protection law.
"Service" refers to the Website and any services made available through it.
"Service Provider" means a third party that processes Personal Data on Our behalf or provides services that support the Service.
"Usage Data" means data collected automatically through use of the Service or its infrastructure, such as pages visited, access times and diagnostic information.
"Website" refers to https://neurovertigosolutions.ie.
"You" means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies, Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies, Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies, Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies, Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

International Transfers of Personal Data

Where Personal Data is transferred outside the United Kingdom or European Economic Area, We will ensure that the transfer is made in accordance with applicable data protection law. Depending on the destination and circumstances, this may include relying on an adequacy decision, the UK International Data Transfer Agreement or Addendum, EU Standard Contractual Clauses, or other lawful transfer mechanisms, together with any supplementary measures required to provide an appropriate level of protection. We will take reasonable steps to ensure that Your Personal Data remains protected when it is transferred internationally.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyse the use of our Service.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

UK and European Data Protection

Legal Basis for Processing Personal Data

We may process Personal Data under the following conditions:

Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Data Protection Rights

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

How to Exercise Your Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

UK and European Data Protection

We are committed to protecting Your Personal Data in accordance with applicable data protection law. For individuals in the United Kingdom, this includes the UK GDPR and Data Protection Act 2018. Where applicable, the EU GDPR and other relevant European data protection laws may also apply. This section explains how We apply the key principles and rights under those laws.

Personal Data We Collect

Depending on how You use the Service, We may collect the following categories of Personal Data:

Identity and contact information, such as Your name, email address, telephone number and postal address.
Account information, such as login details, account preferences and information associated with Your account.
Transaction information, such as details of products or services purchased, enquiries and payment-related information supplied to Us or our payment providers.
Technical and usage information, such as IP address, browser type, device information, pages visited, access times and diagnostic information.
Communications, such as information contained in messages, enquiries, support requests or other correspondence You send to Us.
Marketing preferences, such as Your choices about receiving marketing communications.

We only collect special category data where there is a lawful basis and an applicable condition under data protection law, and where it is necessary for the relevant purpose.

Sources of Personal Data

We may obtain Personal Data from the following sources:

Directly from You, for example when You create an account, complete a form, make a purchase, contact Us or provide information through the Service.
Automatically from Your Device, for example through server logs, cookies and similar technologies when You use the Website.
From Service Providers, such as payment processors, hosting providers, analytics providers and other suppliers that support the Service.
From publicly available sources, where this is lawful and relevant to the purposes for which We process the information.

Purposes and Legal Bases for Processing

We only process Personal Data where We have a lawful basis under applicable data protection law. Depending on the circumstances, this may include:

Performance of a contract: processing is necessary to provide the Service, manage Your account, fulfil an order or take steps at Your request before entering into a contract.
Legal obligation: processing is necessary for Us to comply with a legal or regulatory obligation.
Legitimate interests: processing is necessary for Our legitimate interests or those of a third party, provided those interests are not overridden by Your rights and interests.
Consent: You have given clear consent to processing for one or more specific purposes. You may withdraw consent at any time, although this will not affect processing carried out before withdrawal.
Vital interests: processing is necessary to protect the vital interests of You or another individual in circumstances permitted by law.
Public task: processing is necessary for a task carried out in the public interest or in the exercise of official authority, where applicable.

We will identify the relevant lawful basis for each significant processing activity and will not use Personal Data for purposes that are incompatible with the purpose for which it was collected.

How We Use and Disclose Personal Data

We may use and disclose Personal Data for the purposes described in this Privacy Policy, including:

Providing, operating and maintaining the Service.
Creating and administering user accounts.
Processing purchases, payments and other transactions.
Responding to enquiries, requests and support matters.
Sending service, security and administrative communications.
Sending marketing communications where permitted by law and in accordance with Your preferences.
Monitoring usage, troubleshooting, testing and improving the Service.
Preventing fraud, misuse, security incidents and other unlawful activity.
Complying with legal, regulatory and professional obligations.
Managing corporate transactions such as a merger, acquisition, restructuring or sale of assets, where lawful.

We will only disclose Personal Data to third parties where there is a lawful basis and where the disclosure is necessary for the relevant purpose. Where a third party processes Personal Data on Our behalf, We will require appropriate contractual and security safeguards.

Sharing Personal Data with Third Parties

We do not sell Your Personal Data in the sense of offering it for sale as a commercial commodity. We may share Personal Data with carefully selected third parties where necessary to provide the Service or operate Our business, including processors and suppliers such as hosting providers, payment processors, communications providers, analytics providers, professional advisers and IT or security providers. We may also disclose information where required by law, court order or a competent public authority, or where necessary to protect Our rights, property, users or the public.

Categories of Recipients

Depending on the services You use, Personal Data may be shared with:

Data processors and other Service Providers.
Payment and financial service providers.
Hosting, cloud storage and infrastructure providers.
Analytics, performance and security providers.
Email, messaging and communications providers.
Professional advisers, insurers and auditors where necessary.
Government bodies, regulators, courts or law enforcement authorities where legally required or permitted.
Other parties where You have specifically requested or authorised the disclosure.

Children's Privacy

The Service is not intended to knowingly collect Personal Data from children who are not legally able to provide valid consent where consent is the applicable legal basis. Where processing is based on consent and applicable law requires parental or guardian authorisation, We will take reasonable steps to obtain or verify that authorisation. If You believe We have collected Personal Data from a child unlawfully, please contact Us so that We can investigate and take appropriate action.

Your Data Protection Rights

Subject to applicable law and certain exemptions, You may have the following rights in relation to Your Personal Data:

Right of access: to obtain confirmation that We process Your Personal Data and request a copy of it.
Right to rectification: to ask Us to correct inaccurate or incomplete Personal Data.
Right to erasure: to ask Us to delete Your Personal Data where there is no lawful reason for Us to continue processing it.
Right to restriction: to ask Us to restrict processing in certain circumstances.
Right to object: to object to processing based on legitimate interests and, in particular, to direct marketing.
Right to data portability: where applicable, to receive certain Personal Data in a structured, commonly used and machine-readable format and transmit it to another controller.
Right to withdraw consent: where processing relies on consent, You may withdraw it at any time.
Rights relating to automated decision-making: where applicable, You may have rights concerning solely automated decisions that produce legal or similarly significant effects.

These rights are not absolute and may be subject to legal exemptions or conditions.

How to Exercise Your Rights

You may exercise Your data protection rights by contacting Us using the details provided in the Contact Us section of this Privacy Policy. We may need to verify Your identity before completing a request in order to protect Your Personal Data. We will normally respond to a valid request without undue delay and, in any event, within one month as required by applicable data protection law. Where a request is complex or numerous, this period may be extended where permitted by law, and We will explain the reason for the extension.

Your Right to Object to Direct Marketing

You have the right to object to the processing of Your Personal Data for direct marketing purposes at any time. You can usually do this by using the unsubscribe or preference-management option provided in Our marketing communications. Where We use consent as the legal basis for electronic marketing, You may withdraw that consent at any time. Your marketing preference will not affect essential service communications.

Do Not Track and Online Tracking

Our Service may not respond to browser "Do Not Track" signals. Instead, We manage cookies and similar tracking technologies in accordance with applicable UK and European data protection and electronic communications requirements. Where consent is required for non-essential cookies or similar technologies, We will seek that consent before placing or using them, and You can change or withdraw Your cookie preferences through the controls provided on the Website.

Children's Privacy

Complaints and Data Protection Authorities

If You have concerns about how We process Your Personal Data, We encourage You to contact Us first so that We can investigate and try to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority responsible for Your jurisdiction. In the United Kingdom, this is the Information Commissioner's Office (ICO). If You are in the European Union or European Economic Area, You may contact the relevant supervisory authority in Your country.

Data Protection by Design and Security

We use appropriate technical and organisational measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, authentication, encryption, secure hosting, monitoring, backups and staff or supplier controls appropriate to the risks involved. No method of transmission or storage can be guaranteed to be completely secure.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting the contact page on our website
By sending us an email: